Home Loan App
Overview
This early startup for home loan servicing has three parts:
A desktop application for the Servicer to manage the loans.
A mobile app for the borrower to pay the loans.
A mobile app for the lender to track their loans and their payouts.
My Role
Product Design Consultant for an early startup.
Conducted competitive analysis and stakeholder interviews to gather requirements.
Created personas, journey maps, user stories, user flows, UI designs, and prototypes.
Personas
Service Blueprint
About the Project
Due to rapid iteration and tight timeline for this project, I focused on mapping out the workflows and not on pixel perfection. Most days I worked side by side with the lead engineer and SME ensuring that the core of the system served the different user groups and the solutions I came up with were deployable.
Servicer Workflows
The desktop application is for the Servicer user set and allows them to manage the loans and both type of accounts. The Servicers had complex admin workflows that needed to be considered separately from the Borrower or Lender.
To get these workflows right, I did several rounds of stakeholder interviews, iterations, and field studies to fully understand how Loan Servicers generally work and what could be automated.
Servicer Admin Tool
The desktop application is for the Servicer user set and allows them to manage the loans and both type of accounts. The Servicers had complex admin workflows that needed to be considered separately from the Borrower or Lender.
Borrower and Lender App
The Borrower or Lender had much simpler flows and needs. Their access the system would be though a user focused app. The app displayed curated content based on user type and account.
Elements Design
Design approach was simple, traditional, and friendly. This was supported in the option to use outlined text fields for all forms, in the larger size of type and checkboxes, and in the color themes.